HEY.
STOP TRYING TO KILL ME.
SERIOUSLY.
Before I go on, I should say that a good many of you are awesome. Helpful, funny, thoughtful, gracious, skilled… oh yes. You are a credit to your profession. I’ve really enjoyed watching you do what you do.
But as someone who has been on Vancouver buses for more than a decade — and in all three zones — let me say that many of you could use some remedial driving classes. Or maybe just a less violent sense of humour.
I’m not sure if you’ve just been dealt a bad hand in terms of vehicle quality (I’m sure that’s the case at times, and that’s not your fault) but the way you operate the buses MUST be having a fairly negative effect on their functionality.
You brake like you couldn’t make out the stop light from a block away. You take corners like Mario Andretti. You weave haltingly through traffic like you were a Yugo and not a giant death rocket with 40 people inside. You cross into other lanes like you don’t see the lines on the road. You drive too fast, merge too slow, stop unnecessarily, and refuse to stop for no reason at all. I’ve twice been on buses that have caused accidents with a fair amount of damage… and yes, it was the driver in error.
And with some of you, it’s not just the driving.
I’ve seen you yell at old ladies who moved too slowly to sit down. I’ve seen you kick people off for being a dime short who commute peacefully with me every morning. I’ve seen you keep up a running commentary on the appearance of everyone who got on or off the bus. I’ve seen you scream at people who couldn’t pull their wheelchairs into place properly (”Haven’t you been a cripple for a while now?”) I’ve seen you get off the bus to become involved in physical altercations with people who weren’t even ON the bus. I’ve seen you throw things and break things that were owned by your riders. I’ve seen you refuse to put down the wheelchair ramp because you were “running late.” I’ve seen you bellow at young mothers who were struggling with their strollers. I’ve seen you refuse to listen to people who couldn’t speak English, and refuse to speak English to people you didn’t like.
Yes. You’re human. We all get fed up at times.
But when your job is to drive safely and interact with the public in a polite and efficient manner, then I’m sad to say a great many of you are failing miserably. Not just slipping up now and then, but showing a total and complete lack of concern for any standards in your job.
I pay too much every month to feel this unsafe.
I don’t have another option economically or locationally, so I’m going to keep riding. And I’ve done my part by calling you guys in when things really got out of hand, as with the time I told you a man was smoking in the back of the bus, and you kicked him off at my stop after informing him I was the one who let you know.
I really enjoyed being followed by a screaming man. Thanks. It’s good I wasn’t some old lady, because I doubt she’d have felt comfortable to yell right back.
But according to my ideals, being a union shop should give you PRIDE in what you do, not an excuse to take advantage of job protections. If you’re too stressed to do it, you need to move on. That’s what the rest of us have to do, too.
It’s just that most of us, when we get stressed at work, don’t have multiple lives in our hands.
Like mine.
Yours,
Meg